Privacy policy

Privacy Policy

At Sky5 Store, your privacy matters to us. We’re committed to protecting any personal information you share with us and ensuring your details are handled with care, respect, and in line with Australian privacy law.

What We Collect

When you shop with us, subscribe to our emails, or create an account, we may collect personal information such as your:

• Name

• Email address

• Phone number

• Delivery and billing address

• Payment details (processed securely via third-party gateways)

We only collect the information we need to process your orders, stay in touch with you, and keep improving our service.

How We Use Your Information

Your personal information is used to:

• Process your orders and payments

• Communicate with you about your purchase

• Provide order updates and shipping details

• Send you product launches, sales, and news (if you’ve subscribed)

We’ll never sell or rent your details to third parties. Some of your information may be shared with trusted partners like payment processors or couriers, but only to help get your order to you safely and efficiently.

Marketing & Subscriptions

If you’ve signed up to our mailing list, we may occasionally send you:

• News about new collections

• Advance notice of sales or promotions

• Product updates and store info

You can unsubscribe at any time—just click the “unsubscribe” link at the bottom of any marketing email. Once you’re off the list, we’ll stop sending emails, no questions asked.

Keeping Your Info Safe

We do our best to keep your data secure using industry-standard tools and procedures. However, no method of online transmission is ever 100% secure. If we become aware of any security breach involving your data, we’ll let you know as required by law.

If you believe your information has been misused or you have any privacy-related questions, please reach out to us at store@sky5.com.au.

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General Legal Bits

Governing Law

These Terms (including our Privacy Policy) are governed by the laws of New South Wales, Australia.

Things Beyond Our Control

Sometimes things happen that are out of our hands (natural disasters, shipping delays, or system failures). If something beyond our reasonable control prevents us from fulfilling our obligations, we won’t be held liable for delays or non-performance.

No Waiver

If we don’t act on a breach of these Terms straight away, that doesn’t mean we’re giving up our rights to act later.

Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be cut out, and the rest will continue to apply as normal.