Shipping policy

1. Order Processing and Delivery Times

We aim to process all online orders within 48 hours of receipt. However, we cannot guarantee this timeframe.

Orders are typically delivered using third-party courier services. By placing an order, you agree that we may share your delivery details (e.g. name, contact number, address) with these couriers to facilitate delivery.

We strive to have your order delivered within 5–10 business days, but delays may occur. In the event of an extended delay, we will make every effort to notify you.

If your order includes multiple items, they may be shipped separately and via different couriers.

For any delivery-related inquiries, please contact us at store@sky5.com.au.

Important: We are not liable for any loss, damage, cost, or expense resulting from changes to delivery times or delays.

2. Shipping Methods & Charges

Standard Shipping: Generally sent via Australia Post standard service (excluding large, bulky or dangerous goods items which may be sent with an alternate courier). Sent without requiring a signature
Express Shipping: Generally sent via Australia Post express service (excluding large, bulky or dangerous goods items which may be sent with an alternate courier). Sent without requiring a signature.
If you prefer a different shipping method or require a signature upon delivery, please contact us before placing your order.
- Note: We do not take responsibility for lost, stolen, or damaged items once delivered, especially if an alternative method is chosen.
You may choose to have your order delivered to a business address for added security.
If you request a redirection of your delivery after your order is placed, an additional fee may apply.

Shipping charges for Australian deliveries are automatically calculated at checkout.

For questions about shipping, contact store@sky5.com.au.

3. Click & Collect

Pick-up is available from the store Monday to Friday, 9am–5pm.
Please wait for confirmation that order is ready for collection.
Allow at least 1 hour for us to prepare your order after ordering.

Address:
Unit 8, Harcourt Business Park
809–821 Botany Road, Rosebery, NSW 2018, Australia

Please inspect all items at the time of collection. We do not accept responsibility for visible damage (e.g. scratches or marks) after collection.

To arrange a collection, contact us at store@sky5.com.au or call 1300 301 214.

4. Pre-Orders & Back-Orders

Pre-Orders

Pre-orders are for new stock arriving soon.
Full payment is required when placing a pre-order.
Estimated delivery dates are approximate and subject to change.
All pre-orders are non-refundable and cannot be cancelled, subject to our Cancellation Policy.

For inquiries, email store@sky5.com.au with your name, address, and contact details.

Back-Orders

Back-orders are for temporarily out-of-stock items and items not stock in store.
We’ll provide an estimated delivery date within 48 hours of your order.
Delivery timeframe is usually between 2–12 weeks.
If we’re unable to fulfill your back-order within 12 weeks, we will issue a full refund within 5 business days.
Back-orders cannot be cancelled once placed (subject to our Cancellation Policy).

5. Customer Responsibility

It is your responsibility to ensure all order information is accurate — including your name, delivery address, contact number, and email.

We are not responsible for any issues caused by incorrect or incomplete information provided by you.