Terms of service

Hi, and welcome to the Sky5 Store

Here you can explore our products, learn more about what we do, and—hopefully—pick up some top-quality gear. Before you dive in, there are a few legal things to go over. Please take a moment to read the following terms and conditions.

This website is operated by Sky5 Pty Ltd (ACN 616 468 261 | ABN 33 616 468 261), referred to here as we, us, or our.

By accessing or using this website, you agree to be bound by these Terms of Service (Terms). We may update these Terms at any time, and by continuing to use the site, you accept any changes made.

Definitions

"Website" means sky5store.com.au, any future URLs we may use, and any links or pages within this domain.
"Goods" means the items available for purchase on this Website.

Buying from Us

You're welcome to browse, select, and purchase Goods directly from the Website. When you place an order, you're offering to purchase each item under these Terms. We reserve the right to accept or decline any order at our discretion.

Payment

All payments must be made in full before delivery.
We accept:
- Visa, MasterCard and American Express
- Cash (for in store purchases only — no change available)
We do not accept bank transfers for online orders.

We may update our payment methods at any time. To the extent permitted by law, we are not liable for any losses resulting from unauthorised transactions or credit card fraud.

You are responsible for any additional fees charged by your bank or credit provider, including international transaction fees.

If your payment is declined, your order will not be held or processed.

Prices & Taxes

All prices on our Website are in Australian Dollars (AUD) and include GST (where applicable).

By placing an order, you agree to pay:

The listed price
Any applicable shipping and handling fees
Any extra charges such as customs duties or import taxes (if applicable)

Prices may change at any time without notice.

Price Match Policy

Price matching is subject to our Price Match Policy

Repairs, Refunds & Replacements

If your Goods are faulty, damaged, or not of acceptable quality, you may have rights under:

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)
Relevant state or territory consumer laws
Our own Refund Policy

If the issue is minor, we may offer a repair rather than a replacement or refund. If the problem is major, you're entitled to a replacement or refund.

Unless required by law, you’ll need to cover the cost of returning Goods to us. For any concerns, please contact us at store@sky5.com.au.

Product Care

We may not offer a repair, refund, or replacement if:

The Goods have been damaged by you
You haven’t followed proper care instructions

Please review care guidelines listed on each product page before purchasing.

Changing or Cancelling Orders

We process orders quickly, so cancellations or changes are only possible within 24 hours of placing your order. After that, and especially once an order has been dispatched, changes cannot be made.

To request a change or cancellation, please contact us via phone or email as soon as possible.

Out-of-Stock Items

If you’ve ordered an item that’s out of stock, we’ll contact you within 48 hours to discuss options:

Choose an alternative product
Place a back-order with an estimated delivery timeframe
Cancel the order for a full refund

Social Media

We’re active on Facebook, Instagram, and other social platforms.

We don't necessarily endorse views expressed by others on our pages.
By submitting content (e.g. testimonials, photos), you give us permission to use it—along with your name—for promotional purposes in any media, without compensation.
Don’t post anything defamatory, offensive, unlawful, or misleading. That includes violating someone’s privacy or intellectual property rights.

We reserve the right to remove inappropriate content and block users who breach these terms.

Intellectual Property

Everything on this Website—including images, logos, graphics, and text—is protected by copyright and intellectual property laws.

You must not copy, reproduce, store, distribute, or create similar works from our content without written permission.

If you upload any content to our site or social media, you grant us a royalty-free license to use and reproduce it. However, we do not claim ownership of your content.

Website Availability

Sometimes the site may be down for maintenance or due to unforeseen issues. While we’ll do our best to minimise downtime, we’re not responsible for any issues caused by the Website being unavailable.

Third-Party Links

This Website may contain links to external sites. Unless we’ve stated otherwise, we do not endorse or take responsibility for any third-party content or websites you visit through these links.

Site Security & Interference

Please don’t attempt to alter, hack, or interfere with our Website in any way. This includes defacing content or attempting to access private information or systems.

We also recommend using up-to-date antivirus software and taking precautions when browsing online. We’re not liable for any damage to your device caused while using our Website.

Limitation of Liability

To the fullest extent permitted by law:

This Website and its contents are provided “as is” and “as available”.
We do not guarantee uninterrupted access or error-free content.
We are not liable for any direct or indirect loss or damage resulting from your use of, or reliance on, this Website or its content.

If you have any questions about these Terms, feel free to reach out at store@sky5.com.au.